Training Programs

  • Orientation Programs
  • Service Excellence (Basic)
  • Best is Better (Advanced Service Excellence)
  • Train the Trainers
  • Supervise Now!
  • Engaging Leadership
  • Vision, Mission & Values Writing 
  • Back to Basics Programs for managers, supervisors and rank & file staff
  • Management Training Program
  • Information

    All these training programs were personally designed by Vic Alcuaz from over 25 years training experience the hospitality and airline industries.

    The programs are conducted in a highly participative manner using case studies, video role plays, individual and team exercises and participation in several on-line discussions and forums.

    These programs are duly registered and copyrighted under Philippine laws.

  • Mechanics
  • Queries

Pre-opening Hotel/Resort/Restaurant Consulting

  • Strategic Planning Workshop for Owners & Executives 
  • Establish 'Critical Path' to hotel opening
  • Creation of hotel branding and positioning
  • Guide architects and interior designers with hotel centric specifications
  • Design of Table of Organization, Manning Guide, Writing of Job Descriptions, Preparation of the Compensation & Benefits Program 
  • Prepare hotel Fixed Furniture & Equipment requirements (FF&E)
  • Prepare hotel Operations Systems & Equipment requirements (OS&E)
  • Prepare sales targets for first 12 months of operations
  • Prepare hotel budget for first 12 months of operations
  • Write all hotel Standards & Procedures (S&P)
  • Plan and over-see all recruitment requirements and phasing
  • Design and conduct Pre-Opening Training Programs for all staff
  • Executive Placements (General Managers, Executive Assistant Managers, Rooms Division Directors, F&B Directors, Executive Chefs, Sales & Marketing Directors, Financial Controllers, HR Directors)
  • Department Heads and Assistant Department Heads
  • Mass Hiring Systems for Supervisors and Rank & File staff

Clients

  • Acacia Hotel Alabang
  • Acea Resort Subic Bay
  • Addis International Catering Company (Ethiopia)
  • Aloha Boracay Resort
  • Amethyst Boutique Hotel Cebu
  • Andana Resort Guimaras
  • Aqua Resort Boracay
  • Ascott Makati
  • Ayacca Luxury Resort Bohol
  • Balai Isabel Batangas
  • Banaue Heritage Hotel & Museum
  • Camaya Cove Bataan
  • Delta Philippine Dream Cebu
  • Discovery Ortigas
  • Dusit Hotel Manila
  • Edsa Shangri-La Manila
  • El Nido Resort Palawan
  • Enderun College
  • Eskaya resort Bohol
  • Fontana Resort & Casino
  • Fraser Place Makati
  • Golden Prince Hotel Cebu
  • Grande Island Resort Zambales
  • Holiday Inn Clark
  • Hotel Benilde Manila
  • Hotel Celeste Makati
  • Huma Island Resort Palawan
  • International Pacific Airways Clark
  • Island Cove Resort Cavite
  • Luxent Hotel QC
  • Lyceum of the Philippines University
  • Manila Ocean Park
  • Marco Polo Cebu
  • Marco Polo Davao
  • Marquis Events Place BGC
  • Movenpick Hotel Kuwait
  • Palacio del Sur Zamboanga
  • Palmas del Mar Hotel Bacolod City
  • Pan Pacific Hotel Manila
  • Prime Asia Clark
  • Punta Baluarte Calatagan
  • Raintree Hospitality Group
  • Roadhaus Hotel General Santos City
  • Royal Suites Hotel & Convention Center Kuwait
  • Selah Garden Suites Pasay
  • Shangri-la's Barr Al-Jissah Resort Oman
  • SM Hotels & Entertainment Corp.
  • St. Lukes Medical Center
  • Star Hotel Isabela
  • Tagaytay Highlands
  • Tanoa Hotel Group Palau
  • The Bay Leaf Intramuros
  • The Cravings Groups
  • The Heritage Hotel Manila
  • The Litton Hotel Naga City
  • The Manor John Hay Baguio
  • The Pinnacle Davao
  • The Tinder Box Cebu
  • Waterfront Hotel Manila
  • William Lines